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Course Code: IVC/C4C10
Course Name: SAP Hybris Cloud for Customer Administration
Time: 0930 - 1700
Duration: 3 days
Course Fee: HKD 15,000
Location: Lai Chi Kok

Goals

This course will prepare you to:

  • Effectively run an SAP Cloud for Customer project using SAP best practices
  • Translate customer business needs to best practice business scenarios
  • Create the relevant organizational structure
  • Successfully migrate data into the solution
  • Set up and configure the solution to manage business processes including sales, marketing, service, and social
  • Describe the integration scenarios available with SAP Cloud for Customer
  • Adapt and extend the solution to meet customer-specific needs
  • Configure and use the mobile features of SAP Cloud for Customer
  • Demonstrate the reporting capabilities of the solution

Audience

  • Project managers
  • Application consultants
  • System administrators
  • Key users

Course based on software release

  • SAP Cloud for Customer

Content

  • Introduction to SAP Cloud for Customer
  • SAP Cloud Implementation Methodology
  • Scoping and Fine Tuning
  • Organizational Structure
  • User Management
  • Data Migration
  • Integration
  • Notification and Workflow
  • Personalization and Extensibility
  • Mobile
  • Reportings

Notes

  • This course does not cover integration aspects with SAP ERP and SAP CRM. It also does not cover Software Development Kit (SDK).