Goals
This course will prepare you to:
- Translate customer business needs to best practice business scenarios in SAP Hybris Service Cloud
- Set up and configure the solution to manage SAP Hybris Service Cloud business processes
- Describe the integration scenarios available with SAP Hybris Service Cloud
- Demonstrate SAP Hybris Service Cloud reporting capabilities
- Describe integration scenarios of SAP Hybris Service Cloud with SAP Hybris
- Commerce Cloud
- Explain the different communication channels that are supported in Hybris Service Cloud
- Explain and set up Service Levels, Categories and Work Distribution
- Understand knowledge base functionality in Service Tickets
- Explain and set up Registered Products and Installed Bases
- Explain and set up Warranty Management and maintenance plan in Tick
- Explain and maintain the role of Resource Scheduler & Time Recordin Tickets
- Understand Service Contracts in SAP Hybris Service Cloud
- Configure and Explain Visit planning in tickets
- Explain Response templates and its determination in Tickets
- Explain SAP Hybris Cloud for Customer Work Ticket integration with